Senior Executive – Client Acquisition & Account Management

 

Job Role & Purpose	The Senior Executive – Client Acquisition & Account Management is responsible in managing the client’s service level agreement and policy and HTT sales. The primary objective is to acquire new corporate clients and manage new & existing corporate accounts to drive revenue growth and maintain exceptional customer service.
Job Responsibilities	Client Acquisition: • Implement sales strategies to target potential corporate travel customers. • Build and maintain relationships with key decision-makers. • Negotiate contracts and oversee responses to Requests for Information (RFIs) and Requests for Proposals (RFPs). • Track market trends and provide insights to management. Account Management: • Develop and maintain strong relationships with clients, understanding their needs and objectives. • Ensure client satisfaction through effective communication and problem-solving. • Work with cross-functional teams to ensure smooth service delivery. • Serve as the primary contact for clients, managing their expectations and addressing their needs. • Monitor and follow up on payment for credit customers. • P&L owner to manage budgets and meeting revenue and GP targets. • Stay current with industry trends to offer valuable advice to clients. Fulfilment of Client Service Level Agreements (SLAs): • Ensure compliance with service level agreements and credit policies. • Promote continuous improvement in customer service and employee engagement. • Ensure the team understands client travel policies and service requirements. • Conduct regular client reviews to assess satisfaction and document interactions in a CRM database. Identify Opportunities for Portfolio Growth: • Identify opportunities for upselling or cross-selling additional services to existing clients. • Explore new avenues for client growth to increase transaction volume. • Maintain knowledge of company offerings to provide additional value to clients. Rapport Building with Stakeholders: • Build and maintain rapport with key decision-makers within client organizations. • Collaborate with internal teams to ensure seamless communication and service.
Job Requirements	Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field. Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality. Work experience in Travel/Airlines/Hotel is an advantage. 2 years experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies. Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management. Good command of MS Office and Excel.
Job Competencies (Knowledge, Skills & Abilities)	Strong verbal and written communication skills Good interpersonal skills, motivate, coach, and inspire others. Demonstrate pro-active and “can do” solution driven approach. Display initiative and ownership. Be a positive role model for all staff – Team Player – Lead by example. Good level of numeracy and analytical ability Capable of making sound judgments Rigorous, well organized, self-motivated. Customer centric and relationship building.
Benefits	High reputable travel agency Flexi staff benefits Cross functional & high growth culture

 

If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is looking for high performance talents and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive, conducive and collaborative environment for all employees.