Manager – Client Acquisition

 

Manager – Client Acquisition

Job Role & Purpose
  • The Manager, Corporate Travel – Client Acquisition is responsible in building, leading, and managing an HTT sales team within a designated territory. Reporting to the SVP of Corporate Travel, this role focuses on developing and executing sales strategies to acquire new corporate customers while ensuring the Corporate Customer Value Proposition (CVP) remains competitive and differentiated. This position is sales-driven, with a focus on executing initiatives to meet sales goals. As a People Manager, the individual must excel in building, inspiring, coaching, motivating, and developing a team.
Job Responsibilities
  • Sales Strategy and Execution:
    • Develop and implement effective sales plans and strategies to acquire new corporate travel customers
    across various industries and regions.
    • Focused on driving sales and implementing initiatives and strategies to achieve sales targets.
    • Own and manage HTT’s response to Requests for Information (RFIs) and Requests for Proposals
    (RFPs) to win new business.
    • Prepare and present sales reports and forecasts to senior management and stakeholders, highlighting
    client acquisition progress.
  • Client Acquisition and Relationship Building:
    • Identify and target potential corporate travel customers, developing a pipeline of high-potential clients.
    • Establish and maintain strong relationships with key decision-makers and influencers in the corporate travel market to facilitate client acquisition.
    • Leverage networking, industry events, and partnerships to identify new client acquisition opportunities.
  • Negotiation and Deal Closing:
    • Lead negotiations with prospective clients to secure contracts and agreements.
    • Ensure that deals are structured to meet both client needs and HTT’s business objectives,
    maintaining profitability and competitiveness.
  • Client Onboarding and Transition:
    • Collaborate closely with the Implementation team to ensure the seamless onboarding of new
    clients.
    • Ensure a smooth transition of acquired clients to the Account Management team at the appropriate juncture, with minimal disruption to client operations.
  • Team Leadership and Development:
    • Manage and coach a team of sales managers and representatives, focusing on client acquisition goals.
    • Inspire, motivate, and develop team members to ensure high performance in acquiring new clients.
    • Foster a positive and collaborative team environment, encouraging innovation and proactive client acquisition strategies.
  • Market and Competitive Analysis:
    • Monitor and analyze market trends, customer needs, and competitor activities to identify new
    client acquisition opportunities.
    • Provide feedback and strategic recommendations to senior management based on market insights and client acquisition outcomes.
  • Cross-functional Collaboration:
    • Work with marketing, product, and operations teams to align sales activities and initiatives with client acquisition strategies.
    • Lead workshops, meetings, and projects to ensure HTT’s Corporate Customer Value Proposition (CVP) remains competitive and attractive to potential clients.
  • Event Participation and Networking:
    • Represent HTT at industry events, travel fairs, and networking functions to promote HTT’s services and expand the client base, i.e. MAS Travel fair, MATTA etc.
    • Build and maintain relationships with industry stakeholders and potential clients through active participation in travel-related events and conferences.
  • Additional Responsibilities:
    • Perform other duties and tasks as required to support the overall goals of the Corporate Travel
    department.
    • Adapt to changing business needs and priorities, demonstrating flexibility and a proactive approach to new challenges.
Job Requirements
  • Bachelor’s degree in business, marketing, or related field.
  • A minimum of 5 years of sales experience, preferably in the corporate travel industry.
  • Proven track record in building and growing a B2B sales pipeline and leading a sales team.
  • Experience in developing and managing value propositions.
Job Competencies
(Knowledge, Skills & Abilities)
  • Solid understanding and knowledge of customer for travel, airlines, and company product.
  • Growth mindset – positive, proactive, creative solutions and make continuous improvement.
  • Good interpersonal, communication and presentation skills.
  • High level of stress tolerance and operational crisis management.
  • Excellent communication, presentation, negotiation, and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks and projects.
  • Proficient in CRM software and MS Office applications.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture


About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

 

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Kuala Lumpur

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