Executive – Meetings, Incentives, Conferences and Exhibitions (MICE)

 

Executive – Meetings, Incentives, Conferences & exhibitions (MICE)

Job Role & Purpose
  • The Executive – MICE at Holiday Tours is responsible to ensure service to clients of Holiday Tours is adhering to Holiday Tours procedures, clients service level agreements and policy.
Job Responsibilities
  • To support Sales to manage and prepare all aspects of travel operations including proposal,
    reservation, ticketing, travel coordination and customer support.
  • Assist to organize and control project activities to ensure the project workflow on track and
    within budget.
  • Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of
    costing and proposals and other ground arrangement for our corporate clients
  • You are required to issue and monitor invoicing, collection of outstanding debts and prepare
    refund requisition for customer.
  • Assist project members with the coordination of resources, equipment and information.
  • Schedule tour guiding assignments.
  • Liaise with vendors and monitor adherence to service level standards.
  • Report on project progress.
  • Manage project-related paperwork by ensuring all necessary materials are current, properly
    filed and stored.
  • Communicate with clients to identify and define project requirements, scope and objectives.
  • Tour leading to overseas and local.
  • To safeguard and not to disclose customer (personal and organisation) details and our
    company’s confidential information.
  • Assist in Trade shows / Consumer shows when necessary i.e., MAS Travel fair, MATTA etc.
  • To ensure that we have billed and chased for payment for outstanding invoices, no credit given
    to customer, friends or travel agents unless authorized (written) by Head of Department.
  • To ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company.
Job Requirements
  •  Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related
    field.
  • Possess an experience in customer service and sales roles, with a track record of meeting or
    exceeding targets.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Willingness to travel as needed for client meetings and industry events.
  • Adherence to ethical standards and a commitment to upholding company values
Job Competencies
(Knowledge, Skills & Abilities)
  • Strong understanding and knowledge of customer for travel, airlines, and company product.
  • Customer experience driven person.
  • Alternative to details, accuracy and result oriented in achieving KPIs and SLA.
  • Growth mindset person – positive, proactive, creative solutions and make continuous
    improvement.
  • Good interpersonal, communication and presentation skills.
  • High level of stress tolerance and operational crisis management.
  • Strong Leadership and inspiring others to success.
  • Excellence in manpower planning and optimal productivity management.
  • Passionate for travel and willing to travel.
  • Good command of MS Office, Sabre, Powersuite and online bookings
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture


About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

 

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Kuala Lumpur

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