Executive / Sr. Executive – Client Engagement

 

Executive / Sr. Executive – Client Engagement

Job Purpose
  • The Executive / Senior Executive – Client Engagement at Holiday Tours is responsible for delivering exceptional
    customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is
    crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives
    of the business unit. The Client Engagement will ensure that customer interactions align with Holiday Tours’ high
    standards, ultimately optimizing performance and driving business growth.
Job Responsibilities
  • Develop a business plan and sales strategy for the market that ensures attainment of company sales
    goals and profitability. Responsible in achieving sales and operations, targets and performance
    respectively for your department.
  • Initiates and coordinates development of action plans to penetrate new markets. To ensure proposals
    are delivered/handled on time.
  • Provide timely, accurate, competitive pricing on all completed prospect applications submitted for
    pricing and approval, while striving to maintain maximum profit margin. To formulate or organize a working
    schedule amongst the personnel handling e-mails, enquiries on quotation, operation etc.
  • Plan a timetable on sales calls to your clients followed by a report.
  • Plan outstation sales calls to your clients, branches followed by a report.
  • Liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators,
    suppliers and Airlines personnel.
  • Manage the growth of existing corporate (National & Global) client’s travel program
  • Overall client account management & retention activities (travel review, sales call, roadshow, debtors &
    ageing, upselling, client feedback management etc)
  • New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and
    other revenue generating activities (example: MICE events, tour leading, acquire client personal travel).
  • Administrative work to maintain account files, folders and overall client reporting task.
  • Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
  • Provide timely feedback to senior management regarding performance.
  • Maintain accurate records of all pricings, sales and activity reports.
  • Creates and conducts proposals and presentations.
  • Recommend process improvements, attend training.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are
    communicated and implemented within the team and the company’s SOP.
  • Safeguard and not to disclose customer (personal and organization) details and our company’s
    confidential information.
  • Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
  • Perform other duties at the discretion of the company.
Job Requirements
  • Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
  • Possess an experience in customer service and sales roles, with a track record of meeting or exceeding
    targets.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Willingness to travel as needed for client meetings and industry events.
  • Adherence to ethical standards and a commitment to upholding company values
Job Competencies
  • Knowledge of various cruise, tour, airline, and other travel brands is preferred.
  • Proficiency in travel booking systems and relevant software applications is an added advantage.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 2 Persons
Job Type: Full Time
Job Location: Kuala Lumpur

Apply for this position

Allowed Type(s): .pdf, .doc, .docx