Junior Executive – Supply Chain

 

Junior Executive – Supply Chain

Job Purpose
  • The Executive – Supply Chain responsible to ensure that all technical aspects are functioning optimally
    to propel workflow for the advantage of business operation. Therefore, Executive – Supply Chain’s duties
    and responsibilities may revolve around maximizing ticketing system capabilities and making
    recommendations.
Job Responsibilities
  • Involvement in project implementation.
  • Build and implement ticketing system according to requirements.
  • Ensure system functionality for delivery by testing system components.
  • Conduct system training when required.
  • Provide high quality client technical support cases on OBT and related concerns.
  • Provide high quality technical support cases on ticketing operational system and related
    concerns.
  • Manage status of all technical support cases and ensure cases are resolved.
  • Ensure all ticketing system and programs are properly documented (E.g.: test case and test
    results).
  • Audit and analyze existing ticketing system to identify areas for improvement.
  • Preparing reference materials for internal and external users by drafting operation instructions.
  • Provide technical advice and support to Level 1 & 2 software engineers.
  • Safeguard and not to disclose customer (personal and organization) details and our company’s
    confidential information.
  • Assist in Trade shows when necessary i.e. MAS Travel fair, MATTA etc.
  • Ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company.
Job Specification
  • Bachelor’s degree in computer science or related technology field is preferred.
  • Strong knowledge of computer science or related technology field.
Related Experience
  • Prior experience in technical support or similar role with minimum 1 year of working experience.
  • Experience working with computer systems (E.g.: GDS, Microsoft, other software application).
  • Basic knowledge in programming (HTML, CSS, C++, JAVA) and system architecture is compulsory.
  • Basic knowledge of IP protocol, networking, cybersecurity is compulsory.
  • Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
  • High level of stress tolerance on operational crisis management.
  • Experience in training/ coaching will be advantageous.
  • Passionate about travel and willing to travel.
Person Specification
(Essential)
  • Good analytical skills in identifying problems for system troubleshooting.
  • Good problem-solving skills in providing recommendations.
  • Good documentation and proposal writing skills.
  • Good time-management skills in attaining deadlines for technical solutions.
  • Good interpersonal skills and comfortable working with team members and others in organization.
  • Good presentation skills for occasional ticketing system training.
  • Growth mindset person – positive, proactive, creative solutions and make continuous improvement.
  • Customer satisfaction mindset oriented to ensure good customer experience.
  • Embrace operations excellence principles to propel the culture of excellence.
  • Embrace company core values – Humble, Reliable, Grow, Change, Wow
  • Lead Self, Lead Others, Lead Business
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Penang

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