Travel Counselor (Penang)

 

Travel Counselor (Penang)

Job Purpose
  • The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours
    procedures, client’s service level agreement and policy. This person will report to the Senior Manager – Corporate
    Operations.
Job Responsibilities
  • To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations, issue
    tickets/documents for client and reporting to the Senior Manager – Corporate Operations.
  • To plan itineraries, make reservations, issue tickets for clients.
  • To handle reservations requests related to hotel, car rental, coach, train, flight bookings and reporting to
    the Team Leader, Division Manager and Vice President.
  • To provide clients with visa information and submit the application.
  • To provide professional & up to date information on air fares & travel related matters to clients and
    colleagues.
  • To follow up on customer complaints.
  • To ensure enquiries are handled/delivered on time.
  • To handle and resolve customer complaints.
  • To liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other
    departments and branches on reservation / ticketing matters.
  • To liaise and build rapport with airlines personnel, hoteliers and suppliers.
  • Recommend process improvements, attend training.
  • Provide on the job training for new team members.
  • To safeguard and not to disclose customer (personal and organisation) details and our company’s
    confidential information.
  • Assist in Trade shows/ Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
  • To ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer,
    friends or travel agents unless authorized (written) by Head of Department.
  • To ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company
Job Specification
  • Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
  • Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
Related Experience
  •  Minimum 3 years work experience in Travel/Airlines/Hotel
  • 3 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of
    Travel Industry and related technologies
  • Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project
    management
  • Good command of MS Office and Excel
Person Specification
(Essential)
  •  Strong verbal and written communication skills
  • Good interpersonal skills, motivate, coach, and inspire others.
  • Demonstrate pro-active and “can do” solution driven approach.
  • Display initiative and ownership
  • Be a positive role model for all staff – Team Player – Lead by example.
  • Good level of numeracy and analytical ability
  • Capable of making sound judgments
  • Rigorous, well organized, self-motivated
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

If this opportunity excites you and ignites a fire inside to discover more, we would love to meet with you. Experience in the travel industry is a bonus but not a requirement. More importantly, would be your growth mindset, appetite for leading positive change in people and culture.

 

Number of Job Openings: 6 Persons
Job Type: Full Time
Job Location: Penang

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