Assistant Manager – Corporate Operations

 

Assistant Manager – Corporate Operations

Job Role & Purpose
  • The Assistant Manager – Corporate Operations is responsible for supporting the efficient functioning of HTT
    corporate operations team to meet the customer and business expectations. This position involves assisting in the
    daily operations, optimizing processes, and ensuring compliance with organizational policies and standards.
Job Responsibilities
  • Assign, lead and guide the team to achieve the SLA timeline, booking accuracy, acting to complaint escalation
    resolution and SOP adherence to achieve customer and business expectations.
  • Assist in overseeing daily operational activities to ensure efficiency and effectiveness in all processes.
  •  Support daily operations, ensuring smooth workflow and adherence to company standards.
  • Lead to achieve Client Service Level Agreement (SLA):
    -Work closely with Internal & External personnel or department.
    -Manage daily service levels across all communication channels.
    -Participate in client meetings as and when required.
    -Strong understanding and knowledge of customer needs for travel to manage client expectation.
  • Compliance and Risk Management:
    -Ensure adherence to company policies, procedures, and regulatory requirements, proactively identifying
    potential risks.
  •  Involve and assist in trade shows and customer shows (e.g.: MAS Travel Fair, MATTA Fair, etc.).
  • Safeguard and not to disclose customer (personal and organization) details and our company’s confidential
    information.
  • Perform other duties at the discretion of the company.
Job Specification
  •  Bachelor’s Degree in Tourism & Hospitality Management, Business Administration, or a related field.
  • Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
  • Minimum 5 to 7 years’ work experience a similar capacity, preferably in the corporate travel industry.
  • Proficiency in reservation systems (GDS), IATA regulations, and fare rules; project management
    experience is an advantage.
  • Proficiency in MS Office, especially Excel.
Job Competencies
  • Solid understanding and knowledge of customer for travel, airlines, and company product.
  • Growth mindset – positive, proactive, creative solutions and make continuous improvement.
  • Good interpersonal, communication and presentation skills.
  • High level of stress tolerance and operational crisis management.
  • Excellent communication, presentation, negotiation, and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks and projects.
  • Proficient in CRM software and MS Office applications.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 2 Persons
Job Type: Full Time
Job Location: Kuala Lumpur

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