Executive – Backend Support

 

Executive – Backend Support

Job Role & Purpose
  • We are seeking highly motivated Executive – Back End Support who are passionate to support the operation team in back end administration in particular accuracy of transactions and invoicing.
Job Responsibilities
  • Primarily responsible to undertake the processing of Sales Folder, billing request into invoices to help timely recognition on of the company’s revenues.
  • Ensure that transaction on services are processed in a timely manner and in full compliance with set standards including but not limited to the use of queues, ID, data requirements, etc.
  • Ensure no revenue leakage including but not limited to ensuring that all transaction ons are charged, and that escalation are investigated and processed in a timely manner.
  • Provide relevant accurate information in a timely manner without being prompted.
  • Work closely with opera on to complete all the bookings before the month end closing cutoff.
  • Process and complete ticket issuance as requested by opera ons team.
  • Ensuring all tickets are issued in a timely manner
  • Process ticket refunds upon receipt and in accordance with procedures.
  • Ensure the un-invoice tickets are cleared within the timeline.
  • Timely Reconciliation on and resolve outstanding.
  • Work together as a team player within the corporate opera ons department and also with other departments.
  • Assist in Trade shows / Consumer shows, when necessary, i.e., MAS Travel fair, MATTA etc.
  • Any other du es at the discretion of the company
Job Requirements
  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Finance / Accountancy / Banking / Business Studies / Administration / Management / Hospitality or Tourism related
  • Preferably at least 2 years of related working experience.
  • Good communication skills for both spoken and written.
Job Competencies
  • Exceptional interpersonal and communication skills
  • Detail-oriented with excellent organisational and multitasking abilities
  • Possesses a growth mindset, demonstrating positivity and proactiveness.
  • Strong understanding and knowledge of customer for travel, airlines and company’s product.
  • Good command of Microsoft Office and Microsoft Excel
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture

 

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.


If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 2 Persons
Job Type: Full Time
Job Location: Kuala Lumpur

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