Project Manager – Business Intelligence & Project Management Office

 

Project Manager (Business Intelligence & Project Management Office)

Job Role & Purpose
  • We are seeking a proactive and organised Project Manager to join the Business Intelligence & Project Management Office team. The ideal candidate will possess robust project management expertise, technical proficiency, and the ability to lead cross-functional teams while effectively communicating with both clients and internal stakeholders. This role is vital in planning and implementing project activities, managing resources, fostering collaboration, and ensuring successful and timely completion of key projects.
Job Responsibilities
  •  Project Management and Implementation:
    • Lead the planning and implementation of projects aligned with departmental and organizational KPIs.
    • Define project goals, objectives, and deliverables in collaboration with stakeholders.
    • Utilize qualitative and quantitative tools to monitor and assess project performance.
    • Recommend and implement adjustments to enhance project outcomes and ensure milestone achievement.
    • Organize, coordinate, and track activities of assigned projects, ensuring adherence to defined procedures, processes, and systems.
    • Create and manage resource allocation plans, both short and long-term, based on team input and project demands.
    • Oversee project schedules, risk management plans, and issue timely warnings on deviations that threaten project success.
    • Collaborate with the team to assess risks and challenges, developing mitigation strategies to safeguard project outcomes.
  • Relationship Management & Cross-Collaboration:
    • Build and maintain positive relationships with long-term existing clients, ensuring satisfaction and fostering ongoing collaboration.
    • Facilitate the onboarding process for new clients, aligning project goals with client expectations.
    • Collaborate with internal teams, including client acquisition, client engagement, finance, and others, to ensure cohesive project delivery.
    • Communicate effectively with clients to assess needs, negotiate terms, set timelines, and amend project scopes, proposals, contracts, and budgets.
  • Project Data & Performance:
    • Utilise project management tools to monitor and evaluate project effectiveness, employing both qualitative and quantitative methods.
    • Analyse data for business and revenue forecasting to support strategic planning.
    • Deliver accurate and timely periodic and ad-hoc management reports and analyses.
    • Interpret modelling results and describe performance metrics to business users, ensuring insights are actionable and aligned with business goals.
  • Change Management:
    • Identify and address changes in project scope, ensuring that adjustments are communicated and managed effectively.
    • Develop short and long-term resource allocation plans based on input from key stakeholders and team members to accommodate changes.
    • Educate employees on methods to ensure project continuity and completeness, adapting to changes in project direction or scope.
Job Requirements
  • Bachelor’s degree in Business Administration, Project Management, or a related field.
  • At least 5 years of previous work experience in project management or a similar role.
  • Strong organisational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with clients, colleagues, and suppliers.
  • Competent in project management tools and software – general computer skills, online booking tools, and corporate portals.
  • Analytical thinking and problem-solving skills.
  • Attention to detail and a commitment to delivering high-quality work.
Job Competencies
  • Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
  • Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
  • Competent in online booking systems and software, as well as general computer skills.
  • Detail-oriented with excellent organisational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
  • Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
  • Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
  • Strong leadership skills, capable of inspiring and motivating others to achieve success as a team
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture


About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Number of Job Openings: 2 Persons
Job Type: Full Time
Job Location: Kuala Lumpur

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