Executive – Information, Communication & Technologies (ICT)

 

Executive – Information, Communication & Technologies (ICT)

Job Role & Purpose
  • We are seeking a proactive Executive – ICT who is responsible for managing and maintaining the company’s IT infrastructure, ensuring smooth operations, security, and compliance. The ideal candidate is passionate about leveraging technology to drive impactful solutions and deliver exceptional service. This role encompasses system maintenance, technical support, enforcement of IT policies, and coordination of IT projects to align with organisational goals.
Job Responsibilities
  • Ensure all computer systems, including hardware, software, and network connectivity, are always fully operational.
  • Oversee the administration and maintenance of the company’s technology assets, including but not limited to Microsoft 365, Active Directory, SharePoint, SQL, door access systems, alarm systems, VMWare servers, and telephony systems (e.g., FocalScope).
  • Ensure the security and availability of the company’s IT assets through proactive monitoring and safeguarding measures.
  • Manage and monitor anti-virus systems to ensure effective protection against threats.
  • Implement and uphold IT policies to ensure compliance with PCI DSS standards.
  • Conduct relevant IT training sessions for staff to improve technical proficiency.
  • Assist in the coordination and implementation of IT projects, including new cloud-based systems.
  • Prepare, update, and maintain accurate documentation for IT systems and procedures.
  • Configure and maintain Fortinet Firewalls, antivirus software, and other security tools to ensure robustprotection.
  • Design and implement LAN and WAN network configurations in compliance with PCI DSS standards.
  • Troubleshoot technical issues related to routers, switches, wireless devices, firewalls, and load balancers.
  • Install and configure Windows Servers, Windows 11 PCs, and other IT equipment.
  • Maintain confidentiality of customer and company information, adhering to PCI DSS requirements.
  • Provide IT support for trade shows and events such as MAS Travel Fair, roadshows, and MATTA.
  • Ensure compliance with all Standard Operating Procedures (SOPs).
  • Perform additional duties as assigned by the company.
Job Requirements
  • Diploma or Bachelor’s degree in information technology or a related field.
  • Certification in Microsoft 365 is highly preferred.
  • At least 1 year of relevant experience in a similar role.
  • Strong knowledge of ITIL processes, including Incident, Problem, and Change Management.
  • Familiarity with cloud technologies and the Microsoft ecosystem is advantageous.
  • Demonstrated ability to collaborate effectively within a team.
  • Strong communication skills in English, both written and verbal.
  • High attention to detail with a focus on accuracy.
  • Customer-focused mindset with excellent service orientation.
  • Strong interpersonal skills and the ability to manage stress in a fast-paced environment.
Job Competencies
(Knowledge, Skills & Abilities)
  • Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
  • Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
  • Competent in online booking systems and software, as well as general computer skills.
  • Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
  • Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
  • Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
Benefits
  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture


About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.

Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you:

WOW – We deliver WOW in all we do.
CHANGE – We embrace CHANGE enthusiastically.
RELIABLE – We are RELIABLE and trustworthy.
GROW – We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

 

 

Number of Job Openings: 1 Person
Job Type: Full Time
Job Location: Kuala Lumpur

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